Privacy Policy

1. Who we are

WaxDigger is an independent vinyl record store operated from the United Kingdom. When we refer to "we", "us", or "our" in this policy, we mean WaxDigger. Our website is waxdigger.co.uk.

2. What data we collect

We collect the following types of personal data:

• Identity data: your name, email address, phone number
• Order data: delivery address, order history, payment method (processed by our payment provider)
• Technical data: IP address, browser type, pages visited (via cookies and analytics)
• Communication data: messages sent via our contact form or email
• Marketing data: your email address if you subscribe to our newsletter

3. How we use your data

• To process and fulfil your orders
• To communicate with you about your orders or enquiries
• To send you marketing emails (only if you've opted in)
• To improve our website and service
• To comply with legal obligations

4. Legal basis for processing

We process your personal data on the following legal grounds: contract performance (to fulfil orders), legitimate interest (to improve our service), consent (for marketing emails), and legal obligation (tax and accounting requirements).

5. Cookies

We use essential cookies to keep your shopping cart working and to remember your preferences. We may also use analytics cookies (such as Plausible or similar privacy-friendly tools) to understand how visitors use our site. These do not track you across other websites.

6. Third-party services

We share data with the following third parties only as necessary:

• Payment provider: to process payments securely
• Shipping provider: to deliver your orders
• Email service: to send order confirmations and marketing emails

7. Data retention

We keep your order data for as long as required by UK tax law (currently 6 years). Marketing data is kept until you unsubscribe. Contact form messages are kept for up to 2 years.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (where legally permissible)
• Object to or restrict processing
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO (ico.org.uk)

9. Contact us

If you have any questions about this privacy policy or want to exercise your rights, please contact us at [email protected].